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Customers’ Frequently Asked Questions

What is wefox?

With us, you can have all contracts at your fingertips and always get the best terms and professional advice. You can easily access all your insurance contracts at any time from anywhere and request and enter into new contracts or quit the old ones with just one click — all on a completely service platform absolutely free of charge. In the event of damage we will also be at your side. Your personal consultant will take over at this point and will handle everything for you so that you can lean back and relax until everything is done.

Who is behind wefox?

The company with locations in Berlin, Zurich, Vienna and Barcelona was founded in November 2014 in Switzerland by Amir Suissa, Dario Fazlic, Teodoro Martino and Julian Teicke with the view of giving the customers an overview of their insurance contracts — anytime and anywhere. Together with marketing, insurance and IT specialists, the young team developed the first service platform where you can access all your insurance contracts and get a completely unbiased, vendor-neutral advice.

Why do we call us wefox?

Those who are smart have all their finances and insurances at their fingertips. No other animal on earth represents clever and well-thought-out decisions as the fox. It is our mission to help you manage your insurances in a similarly smart manner at all times. Did you know that in summer real foxes often feed on fruits such as cherries, damson and mirabelle plums? A fox is also a responsible “family man”. It stays faithful through all its life and lovingly cares for its cubs!

Is wefox really free?

Yes! Our customers can use wefox completely free of charge — including importing contracts and all the services. Our expenditures will be reimbursed by the insurance companies for assuming parts of their customer service. This way, the insurance companies have less to do and save money, and we can provide you with even better service for your contract needs — and all this from a single source.

How does the registration process work?

Registering with wefox is quick and easy. Here, you have two options to choose from: You can register via your browser with your email address, a min. 8-character password and your phone number. Alternatively, you can download the app for iOS directly from the App Store or Google Play for Android and register in the app. You can then select your existing insurances, find your desired consultant and accept the broker mandate to allow us to import your contracts and support you all around. Finally no more paperwork!

Why do I have to sign at the end of the registration?

Even though wefox is cost- and obligation-free, we still need a signature from you. We need your permission to request your contract data from the existing insurance companies and to display it in the app. With the same broker mandate you can also easily make changes from within the app, claim damages or cancel insurance policies. If you enter into a new contract on wefox, you need to provide another signature for security purposes.

What exactly is a broker mandate?

A broker mandate authorizes wefox and your selected consultant to maintain contracts to insurance companies on your behalf. With this authorization, we can do the following for you:
  • Show contracts in the app
  • Make changes to insurance policies, such as address changes
  • Claim damages and arrange payments
  • Quit contracts
  • Enter into new contracts
Of course, we can arrange all this only upon your explicit request. Just tell us — simply via the app or on the website — what you want and we will do it for you. This way, you will have everything under control at all times without having to worry about anything!

How do my insurance contracts get submitted to wefox?

By the broker mandate granted by you, wefox has the right to request your contract data from the insurance companies and show it in the app. This process has been automated and digitized by wefox so that you can always see the most recent contract data.

Who will be my future contact for all insurance matters?

After registering successfully, you will only have one personal consultant for all your insurance contracts managed through the service platform. This consultant is registered as a consultant in the brokers’ register of the respective Chamber of Industry and Commerce. In order to obtain such registration or approval, the consultant must provide a certificate of no criminal record and a corresponding specialist certificate. The advices you get are focused exclusively on your needs and desires.

Can I still contact my insurance companies?

Sure. If you want to, you can still contact each representative of your insurance companies for all your questions. But with wefox you do not have to do it anymore and can save time. Your consultant is available anytime, anywhere and can take over everything for what you previously had to contact your insurance companies — free of charge, of course.

Can I keep my existing broker?

Of course. Please get in touch with our customer service regarding this concern: [email protected], +41 800 226688.

How is my data protected at wefox?

The privacy of our customers is highly important to us here at wefox. wefox is obliged to keep all your personal information and data strictly confidential. In addition to password protection, your data is transferred to our servers using SSL encryption. Furthermore we promise never to disclose your data to third parties. For more information see our Privacy Policy: https://www.wefox.ch/en/privacy

Why does wefox do an authentification via text message?

To successfully complete your registration process, we will send you a verification code via text message. This code is used for identification and security purposes to prevent third parties from registering or logging in with your account.

What insurance companies does wefox have on the platform?

wefox is aimed at offering the customers all insurance companies that exist in Germany so that you can view, customize and compare your respective contracts and enter into new ones as desired. Currently, there are over 200 insurance companies on the platform.

What kind of insurance can I have managed at wefox?

wefox is your reliable partner for all private insurance matters — from health insurance to car insurance. However, with the exception of insurance for small businesses and freelancers, our offer does not include commercial insurance for enterprises.

What insurance information do I receive from wefox?

The wefox app offers a complete digital overview of all your insurance policies. This includes all the important information about your current insurance coverage, your insurance rates and upcoming deadlines. At the same time, the app also allows you to compare your insurance coverage with other offers in the market and optimize it if necessary.

Does wefox change my existing contracts, rates or services?

No. Digitizing your contracts does not change anything in your insurance coverage, services or rates. wefox offers you the advantage of having your contracts at hand and making changes — anytime, anywhere. You can also always count on the free support of your personal consultant.

Does wefox also help to optimize my insurance coverage?

Yes, if that is what you want. Immediately after your registration and the successful digitization of your contracts, we run the insurance check for you where we ask for your needs. After analyzing your current insurance profile, your personal consultant will make suggestions on optimizing your insurance coverage. Of course, it is free of charge and completely without obligation.

How can I enter into/ change/ quit an insurance contract with wefox?

It is very simple. You can easily apply for a new insurance policy, request a rate change or cancel one of your insurance policies in the app using an appropriate button. Your personal consultant will then contact and support you if needed or if you have any questions.

What should I do in the event of damage?

You can always count on us in the event of damage. We will use our extensive experience to help you get the most. First, you record the claim through the wefox app. Your personal consultant will then contact your insurance company directly and initiate everything else.

What should I do if I forget my password?

If you are already signed into the app, log out and at the login, click on “forgot password”. Enter your e-mail address and your phone number. Once you have verified your phone number again in the next step, you can enter a new password. Please feel free to contact our service team by email at [email protected], or by phone on +41 800 226688

What should I do if I have lost my smartphone?

Please contact us as soon as possible by phone or email to have your wefox account blocked and make sure your data is secure. Phone: +41 800 226688 Email: [email protected]

How can I end cooperation with wefox?

You can cancel your account with wefox at any time by writing us an email to [email protected] or calling us at +41 800 226688, upon which we will delete your account and any associated data.